Deliveries are made via courier. All orders are processed immediately and dispatched either that day or the next working day. Our couriers deliver between the hours of 8am up to 18.30hrs. Customers are provided with Tracking information for their order. There is no separate charge for delivery to the UK Mainland. All deliveries must be signed for and you should keep your receipt. – For Northern Ireland, Isle of Wight, Channel Islands, Scottish Highlands and Islands – POSTCODES PO30-41, AB37, IV1-56, KW1 – KW9 PA34 -39, PH19 – 44, BT1 -82, GY1 -10, JE1 – 5 and throughout Europe additional charges may be applicable – Please contact us prior to placing your order for confirmation of these charges.
Returns can be made at any time up to the end of 14 working days after you receive the goods (see below). To exercise your right of cancellation, please give written notice to RA Mobility by letter or e-mail, giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned in new, unused condition and in their original packaging to the address shown below.
Once you have notified RA Mobility that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods (less the admin fee of £15) subject to the items being inspected and being in the condition as supplied.
If the goods supplied to you are damaged on delivery, you should notify the us in writing via the e-mail address email@example.com within 7 days.
RA Mobility postal address: